Secretary of General Director

*Windsor Plaza 5-star Hotel ( Feb 2018 until now) As a Secreatary of Cluster General Director (GD) cum F&B, main tasks I handle are: - GD’s assistance: o Arranging meeting schedule, preparing documents, taking minutes and following up key points; o Revising all documents to get GD’s approval; o Booking air tickets, hotels and arrange car for weekly or arised business trips, then interacting with Financial Dept. for finishing payment procedures; o Following up and pushing up Head of Departments (HODs) about their operation; coordinating in operation of F&B team; o Take care of GM’s public email in need/ GM on vacation and tranfer to person in charge to handle with guests; o Interpreting in F&B meeting and when needed, and assisting GM intranslation email content if required. - Online: o Tracking guest reviews online on Trip-advisor, Booking.com, Hotels.com, Agoda.com, Expedia.com, Facebook + translation + combine with TrustYou report to update excel file; sending HODs for action plan update. Make PowerPoint report weekly send out to all HODs; o Write content to share Facebook post about hotel promotions; o Daily send survey to guest booking occomodation; o Weekly send survey to companies booking banquet contract; o Doing other assigned tasks of monthly promotion. - Administration: o Taking care of staffs birthday and administration procedures for executive office.