H. H. Nguyen

Nguyen Huy Hung
Age: 29 years old.
Add: Hanoi, Vietnam.
Phone: +[được ẩn bởi vlance]
Email: [được ẩn bởi vlance]
General Information
Total Years of Experience 6 years
Language Proficiency Vietnamese( Native), English( Advanced)
Most Recent Job Technical Specialist
Most Recent Company Blitz IT Consultant VN
Expected Work Place Hanoi, Ho Chi Minh, International
Expected Job Category IT – Software/Hardware/Server/Networking
Career Objective
Always have ambition to become an IT expert in a corporation
Career Highlights
2013: Managed the system integration for MCNEX VINA project 2011: Worked the IP
Phone upgrade team of UN-ESCAP
Education & Qualifications
BKACAD: Completed the course CEH v8 Mar 2015 to Jun 2015
IPMAC Academy: Gained associate’s degree – MICROSOFT MCSA2012 - Jul 2014 to Dec 2014
BKNA Networking Academy: Gained associate’s degree – CISCO CCNA – Apr 2007 to Dec 2008
Hanoi Open University: Bachelor of Engineering – Electronic and Telecommunication – Sep 2005 to Dec 2008
Work Experiences
Blitz IT Consultant VN– SWIFT System Support Engineer: from Jan 2016 - now
+ Technical support of SWIFT System
+ Study and research new method to solve issue
+ Health check and report customer system monthly
+ System maintenance
Tek-Experts Company – HP Software Support Engineer: from July 2014 to Jan 2016
+ Technical support of HP software products (HP Diagnostics, LoadRunner and Performance Center)
+ Receive incidents from global customers, check and solve software issues
+ Work with R&D team, consult customers for software enhancements
+ Study new software products and provide training to freshmen
+ Work as a part of QM team: escalate software incidents to global engineers
Worldstar International Jsc Company – Technical Team Lead from Dec 2012 to May 2014
+ System technical support: Severs, Networks, Security and CCTV system
+ Receive incidents from customers and provide solution
+ Prepare documents and technical consulting for pre-sale department
+ Escalate tickets to engineers
Hanoi Daewoo Hotel – Front Office Agent from Oct 2011 to Dec 2012
+ IT assistance for night shift
+ Check in and out hotel guests
+ Prepare documents for night audit, report to shift supervisor
UN-ESCAP - Cisco IP Phone Engineer from Feb 2011 to Aug 2011
+ Help desk support for IP phone
+ Plan IP phone deployment: layout, equipment
+ Trouble shooting network connection IP phone
Hanoi Horison Hotel – Front Office Agent from Mar 2010 to Jan 2011
+ Support Wifi and printer issue
+ Prepare documents for night audit, report to shift supervisor
+ Operate Business Center
Skills
+ Administer MS server 2012
+ Administer Ahnlab UTM Device
+ Administer and troubleshoot HP softwares: Performance Center, LoadRunner, Diagnostics, SWIFT
+ Knowledge of CEH Security and Attacking
+ Customer support skills
+ Team leading skills
+ Advanced level of spoken English, translation documents
+ Self-study of new technologies