P. Q. T. Lam

A. EXPERIENCE RECORDS:
1. From Sep-2009 to 30-Sept-2014: Operation Team Member and Manager; Field Trainer at Pizza Vietnam Ltd. (Pizza Hut)
Key Contributions:
• Build up the online training system (Learning Zone) for whole Pizza Hut stores: coding, uploading, maitaining, testing & launching.

2. From 03-Aug-2015 to 10-Dec-2015: Training Manager at Huy Vietnam Food Processing Co. Ltd (Mon Hue, Pho Ong Hung, Com Tho Chay, Great Banh Mi & Cafe)
Key Contributions:
• Provide new concept for Training Restaurant.
• Promote and develop the in-store trainers for stores.

3. From 06-June-2016 to 19-October-2016: Operation Supervisor at Bo O Ma Rang Restaurant Co. Ltd

4. From 13-Feb-2017 to March-2018: Training Supervisor, Quality Assurance Supervisor at Annam Gourmet Market
Key Contributions:
• Build up Training resources: Provide Training system standard library, Testing & Assessment Program, Tracking Training progresses at stores, assigned training tasks to partners.
• Build up Training SOP: Complete Training SOPs within 2 months (Probation time): Training Procedure, Training Analysis Procedure.

5. From April-2019 to Present: Chief Executive Officer at Suoi Dua Ecolodge Resort - Lagi-Binh Thuan
Position Mission:
• Provice the Standard Operation Procedures to get transform the company from Family Business into Professional Business.
• Train the Service Procedures to all Departments of resort
• Develop the Company Culture, Managing and Controling System for all types of Cost (COL, COGS, Finance…), PnL System
• Grow up business according to Marketing and Advertising systems both online and offline, LSMs….

B. PERSONAL WORKING SKILLS

1 Language skills: Fluent written and spoken English, translating documents, composed standard in-store library.

2/ Basic and Advance Computer skills: Microsoft Office, web designed, picture enhancement, video and audio editor/decoder, Basic Adobe Illustrator.

3/ Special skills in cooking and bartending: Western – Asia, Chinese – Vietnamese, Bakery, Bartender.

4/ Training skills: Train the Trainer, Train the Trainee, In-store Expert Stations Training, Management Team Developing Training, Soft Skills Training (Customers Mania, Suggestive & Upselling, Communication Skills, Influencing Skills…)

5/ Department Specific: Research & Development, Local Store Marketing, Supply Chain Management, Basic and Advance HR Interview and Evaluating Recruitment (Staffs and Managers), Stock Control, Basic Technician In-store IT support…..